Regular Questions & Answers
Questions & Answers
1.
How
do you charge plus size?
Our pricelist only
shows the prices of US2~16. We charge extra according to the sizes and styles
of the dresses. Usually, we charge 10~20USD for size 18~22; and 20~40USD for
size 24~30. For the sizes over 30, we will quote separately.
2.
What
is your delivery time?
Our regular delivery
time is low season is 7~8 weeks after payment. In the high bridal season from
January to April, and September to December, it takes longer, approximately 10~12
weeks. Our production time is also affected by national holidays, especially Chinese
New Year of 2~3 weeks holiday, others like one week holiday of Labor’s Day, one
week holiday of National Day holiday. The production time will be extended
accordingly.
3.
How
do you ship your gowns? And what is the shipping cost?
We ship most of our gowns
by DHL and UPS. It usually takes about 5~9 days, but at this pandemic period,
we do not guarantee the shipment time due to any force majeure. The shipping
cost is about 35~40USD each dress. Once Corona is over, we will renew our
shipping cost.
4.
What
is your Payment Terms?
We usually work with
Bank Wire and PayPal. Bank Wire is preferred. By PayPal, we need our customers
to use friends and family for the payment, so that we are less charged,
otherwise we will lose 4.4% charged by PayPal. For smaller amount under $3,000,
we need full payment in advance. For bigger amount over $3,000, we can do with
half deposit to start the production and the rest when the shipment is ready. But
most of our customers pay full in advance.
5.
Do
you offer discounts?
Yes, we offer discounts according to the quantity. Usually, 2% discount for an order of 21~30pcs; and 3% discount for 31~50pcs; and 5% discount for 50+pcs.
6. Do you offer Territory Protection？Is there MOQ?
Yes. In the USA, we require
annual minimum quantity of 60~80pcs each collection, including sample orders
and special orders, to offer 40~60miles territory protection according to
the population density. In the UK,
We only offer territory protection to those customers who meet our minimum requirement. If you can not meet our minimum, we can still sell dresses to you without a territory protection. But if any other potential customer in your area is interested to take the exclusivity of our lines, we will stop selling new gowns to you, but the styles you already stocked are still reorderable until they discontinue. If a customer could not meet the regulated quantity within the year, we would decide whether to give a grace period of 6months or not according to the sales volume in the past before we stop selling new styles from the following year after that. But the styles your already have in your store are still protected and reorderable until they discontinue.
7.
How
often do you discontinue your styles?
It depends on the sales of the styles.
Usually, we renew the list of discontinued styles in our website and Facebook
every two years. For popular styles, we usually keep them for 3+ years. For
unpopular styles, we may remove them from the collection after a year.
8.
Do
you do rush orders?
Yes, we do rush
orders, we charge 30USD each dress. The delivery time of rush orders depends on
our production. Usually, 2~4 weeks earlier than our regular delivery. We don’t
do rush orders in very high bridal season. We post it in our website or
Facebook.
9. Do you make changes and how
much does it cost?
Yes, we prefer
standard orders, but we do offer small change service to help our customers
increase sales. One dress is only allowed to make 1~2 small changes. We offer
10~30USD for the change. We can also include extra fabrics and laces with the
order, so that our customers could make the changes by their own. Here is a
list of changes we can make:
Customize the
measurements;
Line the bodice
front or fully lined;
Add buttons till end
of the train;
Deepen or increase
the neckline;
Shorten or lengthen
the train if the skirt is made of pure chiffon, Mikado, crepe, satin,
Add spaghetti
straps;
Make belts or straps
removable;
Others you may
inquire before you order.
We don’t make any
changes for the first store samples. As we don’t keep records for any changes
that we make. So all changes are just done by one-and-for-all.
No change could be made for dresses made by embroidery, like S21655, LA010, B170, AZ18015. Because these styles are drawn by hand as a whole piece.