Regular Questions & Answers
Questions & Answers
1.
How
do you charge plus size?
Our pricelist only
shows the prices of US2~16. We charge extra according to the sizes and styles
of the dresses. Usually, we charge 10~20USD for size 18~22; and 20~40USD for
size 24~30. For the sizes over 30, we will quote separately.
2.
What
is your delivery time?
Our regular delivery
time is low season is 7~8 weeks after payment. In the high bridal season from
January to April, and September to December, it takes longer, approximately 10~12
weeks. Our production time is also affected by national holidays, especially Chinese
New Year of 2~3 weeks holiday, others like one week holiday of Labor’s Day, one
week holiday of National Day holiday. The production time will be extended
accordingly.
3.
How
do you ship your gowns? And what is the shipping cost?
We ship most of our gowns
by DHL and UPS. It usually takes about 5~9 days, but at this pandemic period,
we do not guarantee the shipment time due to any force majeure. The shipping
cost is about 35~40USD each dress. Once Corona is over, we will renew our
shipping cost.
4.
What
is your Payment Terms?
We usually work with
Bank Wire and PayPal. Bank Wire is preferred. By PayPal, we need our customers
to use friends and family for the payment, so that we are less charged,
otherwise we will lose 4.4% charged by PayPal. For smaller amount under $3,000,
we need full payment in advance. For bigger amount over $3,000, we can do with
half deposit to start the production and the rest when the shipment is ready. But
most of our customers pay full in advance.
5.
Do
you offer discounts?
Yes, we offer
discounts according to the quantity. Usually, 2% discount for an order of
21~30pcs; and 3% discount for 31~50pcs; and 5% discount for 50+pcs.
6.
What
is your minimum order?
We have no minimum requirement
if you don’t need territory protection. But if a new customer in your territory
asks to take our collection with a territory protection, we will stop selling
any new styles to you from then on. But the styles you already ordered will be still
protected and reorderable for your store until they discontinue.
7.
Do
you offer Territory Protection？
Yes. In the USA, we require
annual minimum purchase of 60~80pcs each collection, including sample orders
and reorders of brides, to offer 40~60miles territory protection according to
the population density. In the UK,
We only offer territory protection to those
customers who meet our minimum requirement. If any customer could not meet the
regulated quantity within the year, we would stop selling new styles to them
from next year. But the styles they already have in their store are still
protected and reorderable until they discontinue.
8.
How
often do you discontinue your styles?
It depends on the sales of the styles.
Usually, we renew the list of discontinued styles in our website and Facebook
every two years. For popular styles, we usually keep them for 3+ years. For
unpopular styles, we may remove them from the collection after a year.
9.
Do
you do rush orders?
Yes, we do rush
orders, we charge 30USD each dress. The delivery time of rush orders depends on
our production. Usually, 2~4 weeks earlier than our regular delivery. We don’t
do rush orders in very high bridal season. We post it in our website or
Facebook.
10. Do you make changes and how
much does it cost?
Yes, we prefer
standard orders, but we do offer small change service to help our customers
increase sales. One dress is only allowed to make 1~2 small changes. We offer
10~30USD for the change. We can also include extra fabrics and laces with the
order, so that our customers could make the changes by their own. Here is a
list of changes we can make:
Customize the
measurements;
Line the bodice
front or fully lined;
Add buttons till end
of the train;
Deepen or increase
the neckline;
Shorten or lengthen
the train if the skirt is made of pure chiffon, Mikado, crepe, satin,
Add spaghetti
straps;
Make belts or straps
removable;
Others you may
inquire before you order.
We don’t make any
changes for the first store samples. As we don’t keep records for any changes
that we make. So all changes are just done by one-and-for-all.
No change could be made for dresses made by embroidery, like S21655, LA010, B170, AZ18015. Because these styles are drawn by hand as a whole piece.